Privacy Policy

Last Updated: April 25, 2026

The Grateful Servants LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.thegratefulservants.com] (the "Website" ), contact us, request a quote, schedule services, or otherwise interact with us. 

​

By using our Website or submitting information to us, you consent to the following types of information:

​​

1. Information We Collect

We may collect the following types of Information to provide in-home support:

​

Personal Information you voluntarily provide, such as:

• Name

• Email address

• Phone number

• Mailing or service address

• Details about your needs (e.g., type of in-home support requested, household information, or scheduling preferences)

• Any other information you provide when contacting us, filling out forms, or communicating with us

​

Automatically Collected Information (via cookies, analytics, tools, and server logs), such as: 

• IP address 

• Browser type and version

• Device information

• Pages visited and time spent on the Website

• Referring website

​

We do not collect or store sensitive medical information through the Website, as we provide only non-medical services (see our Service Agreement for details).

​

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or information about our services.

• Schedule and deliver companionship, light housekeeping, errands, meal preparation, and other non-medical in-home support services

• Communicate with you about appointments, charges, or service updates.

• Improve our Website, services, and customer experience.

• Send occasional newsletters or promotional materials (you may opt out at any time)

• Comply with legal obligations or protect our rights.

​

3. How We Share Your Information

We do not sell your personal information.

​

We may share your information only in limited circumstances:

• With trusted subcontractors or service providers (e.g., for yard work or specialized tasks outside our core scope), only the minimum information needed (name, phone, address, and service details), as described in our Service Agreement.

• With our employees, contractors, or representatives who need access to provide services

• When required by law, court order, or government request

• To protect the safety of our clients, staff, or the public

• In the event of a business transfer (merger, acquisition, etc.), subject to appropriate protections

​

We are not a covered entity under HIPAA and do not provide medical services. Any health-related details you voluntarily share are handled with strict confidentiality for safety and service quality only.

​

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

​

5. Your Rights and Choices

You may:

• Request access to or correction of your personal information

• Opt out of marketing communications (via the unsubscribe link in emails)

• Request that we delete certain information (subject to legal and service obligations)

​

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe. 

​

6. Children's Privacy

Our Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have done so, please get in touch with us immediately.

​

7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

​

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated Effective Date. Your continued use of the Website after changes constitutes acceptance of the new policy.

​

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please get in touch with us:

​

The Grateful Servants, LLC

Phone: (505) 218-7175

Email: info@thegratefulservants.com